TECHNICAL SERVICE

Technical Service

OPC Automation’s technical service offerings provide comprehensive support to ensure that all automation systems used in your facility operate in a continuous, reliable, and high-performance manner. Our team of expert engineers is always at your service to ensure the smooth operation of your field devices, control panels, PLC/RTU systems, SCADA infrastructure, and all integration solutions.

In modern industrial facilities, automation systems are critical structures that cannot tolerate failure. Therefore, technical service must encompass not only post-failure response but also pre-failure preventive maintenance, performance optimisation, and continuous monitoring processes. The support services we offer at OPC Automation aim to ensure the uninterrupted operation of your systems, reduce the risk of failure, and lower your operating costs.

Expert and Experienced Staff

Our technical service team has advanced knowledge in automation technologies, control systems, panel manufacturing, communication infrastructures, PLC and RTU programming, SCADA management, and field equipment.

The main advantages offered by our expert team are:

• Experience with different brands and models of PLC, RTU, MCC, ADP, and control equipment
• Mastery of industrial communication protocols
• Ability to quickly solve problems in complex processes
• Professional technical consultancy at all stages of your projects
• Engineering support in commissioning new installations

This means that whether you need a revision of your existing system or a new automation project, you will be working with a team that has the experience to meet all your needs.

Remote and On-Site Intervention

Any interruption in automation systems can cause significant losses in terms of production efficiency and operational continuity. Therefore, rapid intervention forms the basis of our technical service.

Our service scope:

• Instant diagnosis and solution via remote access
• On-site intervention with physical device and panel checks
• Faulty hardware replacement and cabling checks
• Software updates, programme revisions and recommissioning
• Troubleshooting alarms, communication and data errors in SCADA and PLC systems

Thanks to our remote intervention capability, many issues can be resolved quickly without the need to visit the site. When necessary, our teams dispatched to the site ensure that faults are resolved quickly and permanently.

Pre-Problem, During-Problem, and Post-Problem Support

Our technical service is planned in three phases to ensure your systems operate at optimal performance throughout the entire operational process, not just when they malfunction.

Pre-Problem: Preventive Maintenance

• Creation of regular maintenance plans
• Periodic checks of PLC, RTU, SCADA, energy and control systems
• Spare parts and risk analysis studies
• Signal quality measurements of the communication infrastructure
• Checks of the temperature, dust, humidity and mechanical condition of the panels

These checks enable potential faults to be detected before they occur.

During the Problem: Rapid Response

• 24/7 support options
• Rapid remote or on-site response
• Accurate identification of the source of the failure
• System restart with minimal downtime

This phase aims to ensure that production continues without interruption.

Post-Issue: Performance and Safety Checks

• System performance analyses
• Implementation of necessary software/hardware improvements
• Root cause analysis for recurring faults
• Operator information and training support
• Field reporting and recommendation documents

This process includes the optimisations necessary for your system to operate in a more stable, robust, and efficient manner.

Added Value Our Technical Service Provides to Your Business

OPC Automation’s technical service solutions aim not only to resolve faults but also to provide your business with a robust automation infrastructure for sustainable operation.

The main benefits we provide are:

• Reduced downtime
• Lower maintenance costs
• Increased process reliability
• A properly functioning automation infrastructure
• Minimisation of operational risks
• Energy and time savings
• Increased production efficiency

Our technical service teams closely monitor all automation processes at your facility, offering a service approach that provides long-term value to your business. We support your business in operating safely, quickly and at high performance by being at your side at every critical step in your processes.